Office Hours

My site is administrated remotely by team members in the US and Europe. There is usually someone online when you are, but please allow a 24 hour response time Monday to Friday, and 72 hours Saturday - Sunday.

  • Make sure your internet browser is up to date. My school supports the latest versions of Safari, Firefox, Chrome, and Microsoft Edge.

  • In order to make sure my site runs well for you please make sure you have Javascript enabled, graphic and audio output capability (speakers or headphones), & a broadband internet connection with a minimum download speed of 5Mbps (recommended). If you have trouble with a video, you can turn down the resolution to have it load more quickly.

  • If you are experiencing issues with video playback, try accessing the course via "My Dashboard".

Help With Transition from Old Site

Last Updated July 29, 2020

  • I had an account on your old site. Do I need to make a new account here?

    We transferred all accounts from my old site over to this one in mid-April, so if you had an account there, you should have one here too.

    Your account contains all of your previous purchases and you will keep the same email address, but you will need to change your password as we were unable to transfer those for security reasons.

    To create a new password, click on "Forgot Password?" on the login page.

  • My password isn't working/I've forgotten my password. Help!

    If you haven't logged into this site yet, please note that passwords from the old site will not work here. Reset your password using the same instructions as below.

    If you have created a new password for this site, but simply forgot it, you can reset your own password by going to:

    1. Home Page
    2. Sign In
    3. Then enter your email and click "Forgot Password”
    4. In the next screen, enter your email again
    5. The system will send you a password reset link which will be valid for 6 hours. This email can take a few minutes to arrive so hang tight until it gets to you
    6. Please check your spam incase the email ends up there.

    Here's a direct link to reset your password.

  • I'm looking for one of your courses from the other site and I don't see it here.

    This is a brand new home for my online school and we are still in the process of migrating courses.

    We hope to have that process finalized in the next few months, but if there is a course you really want to take now that is not available here yet, then it should be available on the old site. Please also contact my Help Team via the button at the bottom of this page.

  • I purchased digital content over on the original site. Can I access that here?

    Good news! Individual items still don't expire, so if you purchased any items (eBooks, webinars, courses, etc.) on my old site, those will be available in your new account once all the content has been fully migrated across.

    Most are available now, and can be found under My Dashboard.

  • Why do I see logos for when that's the old address?

    When this site finished, it will replace the one on

  • I have a Student or Pro membership on the original already. Will I get a membership here automatically?

    Pro and Student memberships from the old site are being phased out, but you will of course still get everything you paid for, and a little more. You can see them by clicking on the the My Dashboard menu in the upper right.

    Rest assured, you still get to access to all of the Member Library videos that came with your membership level, for the duration of your membership. Most of it is accessible here already, and if it isn't, it's still on the original site.

    Diamond and Gold are a big step up from the previous membership levels, so there isn't a straight transfer to one of the levels on this site. Here's why the new memberships are awesome!

    The products that were for sale on the old site (courses, webinars, feature films, ebooks) were not included in the Pro and Student memberships, but many of them are now part of the Gold membership and all courses are available to Diamond members.

Help With Courses and Memberships

Last Updated July 29, 2020

  • What's the difference between buying a course and getting it with a membership?

    If you want to keep access to a course or video forever, you can buy it individually.

    If you love learning about dog training and want to access more than one course, especially on a regular basis, then membership is the better way to go.

    As long as your membership is current, you can revisit any course in the membership, and if you have a membership, you won't be able to (or need to) buy a course until the membership expires.

  • Do you still offer scholarships for shelters and rescues?

    Yes! We have a special bundle of courses just for shelters and rescues that is absolutely free. The value is $799. Click here for scholarship info.

    We also have an affiliate program where you can get money for your shelter! Click here for affiliate program info.

  • I’m signed up for a course, but I just see the sales page. How do I access the course?

    Please make sure you're already logged in and you're using the same email address you used to purchase the item.

    Once you're logged in, go to the link at the top that reads "My Dashboard" and that will show you all the courses you are in. From there, click on "Start Course," "Resume Course," or just on the course image (if you click on "Course Overview", it will take you to the sales page, but that will have the option to "Resume Course"). 

    If this doesn't answer your question, please scroll down to contact my Help Team.

  • When I first logged into the new site I had access to lots of courses, but now I don’t. What happened?

    When I first transferred original users over from my old site to this one, I gave everyone a month of Diamond Access for free. That access has now expired and you will only have access to any content you purchased on my old site.

    If you would like to get all those courses back, you can sign up for a Diamond Membership, which is a really good value. Find out more here.

  • I signed up for a live course. Where do I watch it?

    All live courses have now moved from my old site to this one, so any courses you are registered for on this site are viewable by clicking on the menu item: My Dashboard.

    If you haven't yet registered for a live course, but want to, you can buy the live course on this site or you can get a Diamond membership, will include access to the course. If you want to keep the course forever, then please buy it individually, rather than accessing it with a membership.

    Click here for a list of upcoming live courses.

  • What's your cancellation or change policy?

    I'm all about freedom of movement and choice, so you won't ever be trapped in a plan. You can cancel renewal of your subscription payments at any time on the billing page.

    Your membership access will expire at the end of your paid month and you won't be charged again. Come back whenever you want!Please don't ask for a refund unless you were unhappy with the courses. In that case, contact us we will definitely refund you.

    If you want to switch from Diamond to Gold, just cancel your Diamond and purchase the Gold when your Diamond expires - or contact us and we'll help you do that more smoothly.

  • How can I tell which Membership level I have?

    You can see that in the Subscriptions section on the bottom of the Billing page.

    To navigate there yourself, log into the site and go to the drop down arrow next to your name/profile photo on the header bar. Select 'My Account'. On the left hand side, select "Billing" from the list of options then go to Subscriptions. Your membership level will be listed here.

    If you have any further questions about your Membership, please contact us.

Help With Online Store

Last Updated June 16, 2020

  • How do buy physical things like Leashes, DVDs, and Paperback Books?

    The physical product store is still on my other site. I'll be moving that here eventually.

    On there I sell DVDs, paperback books, my music CD, and leashes.

  • How can I make a direct Paypal payment?

    Payments on this site are currently set up for Stripe. If for some reason that doesn't work for you, you can coordinate with our staff to pay for courses via Paypal. Here is the Paypal link.

Help with the Affiliate Program

Last Updated June 16, 2020

  • Do you have a way for individuals and shelters to earn income for referrals?

    Yes! It's super easy to join the affiliate program and start earning cash for referring people to memberships and courses.

    I will also double the amount if you donate your affiliate income to a US non-profit shelter or human rights organization.

    Click here for affiliate program info.

  • I need help participating in the Affiliate Program.

    We'd be happy to get you going on that. There's a special course in My Dashboard for affiliates. You can also contact Claire for direct help.